-

Power Virtual Agents Chat

PVA (Power Virtual Agents) chat in Dynamics 365 CRM refers to the integration of Microsoft's Power Virtual Agents platform with Dynamics 365 Customer Relationship Management (CRM) system. Power Virtual Agents is a chatbot development platform that allows businesses to create and deploy AI-powered virtual agents or chatbots without extensive coding knowledge.

When integrated with Dynamics 365 CRM, PVA chat enables businesses to provide self-service options and automated assistance to their customers directly within the CRM environment. It allows organizations to leverage chatbot capabilities to handle common customer inquiries, provide quick responses, and guide customers through predefined processes or workflows.

Key features and benefits of PVA chat in Dynamics 365 CRM:

Self-Service and Automation: PVA chatbots can handle routine customer inquiries and provide automated assistance. This reduces the need for human intervention, improves response times, and enables customers to find answers or complete tasks efficiently.

Lead Qualification and Routing: PVA chatbots can capture customer information, qualify leads, and route them to the appropriate sales or support representatives within Dynamics 365 CRM. This helps streamline the lead management process and ensures timely follow-up.

24/7 Availability: PVA chatbots can be available round-the-clock, providing support to customers outside regular business hours. This ensures continuous service availability and enhances customer satisfaction.

Consistent and Accurate Responses: PVA chatbots deliver consistent and accurate responses to customer queries, ensuring that customers receive standardized information and guidance. This helps maintain a high level of service quality and reduces the risk of human error.

Workflow Guidance: PVA chatbots can guide customers through predefined processes or workflows within Dynamics 365 CRM. For example, they can assist customers in submitting forms, updating information, or initiating specific actions.

Reference: Integrate a Power Virtual Agents bot | Microsoft Learn

Comments

  1. Nanfor IbéricaJuly 23, 2023 at 9:51 AM

    Agradezco a este sitio de blog que proporciona una comprensión especial y útil sobre este tema.

    MB-310: Microsoft Dynamics 365 Finance

    ReplyDelete
  2. Raven LabsNovember 20, 2024 at 8:34 PM

    Custom workflows from CRM Dynamics are invaluable for special business procedures. But too much personalization might make things complicated.
    crm dynamics
    dynamics crm 365

    ReplyDelete

Post a Comment

Popular posts from this blog

IFD Implementation for custom web pages and Anonymous Access

-
When deploying my custom web pages for an IFD deployment, I got a FileLoadException (Exception from HRESULT: 0x80131401) on accessing the page in the browser. Basically, this issue arose since anonymous access was somehow disabled for the “ISV/CustomPages” application in IIS while by default it is enabled for the Microsoft Dynamics CRM website. This implied that my custom web site was using Windows NT Authentication, while the Microsoft Dynamics CRM Website was enabled for anonymous access. Hence, I got “Loading this assembly would produce a different grant set from other instances” on accessing any of my web pages from within MS CRM. Simply turning on anonymous access for my custom website did the trick and rendered all my custom web pages correctly :)
Read more

Using CRM Services to create or update records in large numbers

-
Recently, I implemented a plug in code which invoked auto creation of records from a contacts list (rather marketing lists based on MS CRM contacts) for my custom entity. The code worked well but it hanged whenever I considered a marketing list of more than 3000 contacts. The error logged read: Only one usage of each socket address (protocol/network address/port) is normally permitted. Basically, the error was thrown when the creation process exhausted the limit of socket connections allowed by the IIS and the SDK still polled for another connection and consequentially timed out after a certain number of records were created. A quick workaround for this is to change the following entries in the registry: HKLM\System\CurrentControlSet\Services\Tcpip\Parameters\MaxUserPort to 65534AndHKLM\System\CurrentControlSet\Services\Tcpip\Parameters\TCPTimedWaitDelay to be 30 The link : http://dmcrm.blogspot.com/2008/07/updating-records-in-mass-via-sdk.html also mentions a resolution of this by us...
Read more

Issues after Re-Naming MS CRM Servers computer/machine name

-
Currently I faced a scenario where the machine on which MS CRM 4.0 was installed was required to be renamed on LAN. My deployment had the SQL Server installed on another machine on LAN. After changing the MSCRM Server machine name, MS CRM browser stopped working and started showing error “SqlException: Login failed for user [Domain Name]\[New Machine Name] .” This error comes when the MS CRM server related entries in registry and database (that refer to the server name) have not yet been changed to the new server name This problem could be solved by 'Repairing’ the MS CRM 4.0 installation on the machine after renaming it. Go to the Control Panel -> Add or Remove programs-> Microsoft Dynamics CRM Server. Repair the installation. Repair installation internally performs the following actions: a. In the registry, ServerURL key value at HKEY_LOCAL_MACHINE/SOFTWARE/MICROSOFT/MSCRM is updated with the new machine name (example: the value would be like “http:// :5555/MSCRMServices”...
Read more