Wednesday, February 17, 2010

Update Rollup 9 is available for Microsoft Dynamics CRM 4.0

The latest cumulative update rollup for Microsoft Dynamics CRM 4.0 has been released on Feb 11, 2010.
The details of which can be accessed at:
Update Rollup 9 can be downloaded at:

Tuesday, February 9, 2010

Error publishing a workflow with an Email step

Recently I created a test workflow to send an email when a new task is assigned to any MS CRM user. Everything was in place but somehow the workflow just didn't publish and I kept getting the message:

"An error occured when the workflow was being created. Try to save the workflow again."

This was what was logged in the MS CRM trace logs:
"Activity 'SendEmailStep4_policy' validation failed: Property "RuleSetReference" has an invalid value. Rule set is invalid. Rule "main" validation failed. Type System.Globalization.CultureInfo is not marked as authorized in the application configuration file."

And here is where I found the resolution:

Add the following entries in the web.config file for Microsoft Dynamics CRM:

* CRM SE 6681 V4: Hotfix needed for CRM Workflows before WF.Net security patch
<authorizedType Assembly="mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089" Namespace="System" TypeName="Void" Authorized="True"/>
<authorizedType Assembly="mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089" Namespace="System.Reflection" TypeName="AssemblyFileVersionAttribute" Authorized="True"/>
<authorizedType Assembly="mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089" Namespace="System.Reflection" TypeName="AssemblyVersionAttribute" Authorized="True"/>
* CRM SE 5934 V4: Workflow Designer and Runtime Do Not Handle Decimal Numbers Correctly
<authorizedType Assembly="mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089" Namespace="System.Globalization" TypeName="CultureInfo" Authorized="True"/>

Reset IIS and the workflow is successfully published.

Microsoft.Crm.WebServices doesn't exist for custom web page

Ever got this error while trying to access a custom web page from your virtual directory hosted in Microsoft Dynamics CRM/ISV folder:

Microsoft.Crm.WebServices.Crm2007.MultipleOrganizationSoapHeaderAuthenticationProvider, Microsoft.Crm.WebServices, Version=, Culture=neutral, PublicKeyToken=31bf3856ad364e35' doesn't exist

This typically also appears while accessing you custom web page for the first time on a 64 bit CRM box.

The reason for the error is that CRM adds 2 HttpModules (MapOrg and CrmAuthentication) to web.config in the root of the CRM website. The CrmAuthentication HttpModule is in the microsoft.crm.webservices.dll assembly, which is not in the path of the custom virtual directory.

There are two solutions to this. Either:

1. Add microsoft.crm.webservices.dll to the bin folder of your web site and then add it to the global assembly cache. Run iisreset.
2. Remove the CrmAuthentication HttpModule from the virtual directory. To remove the HttpModule, add the following to the web.config in the custom virtual directory (within the system.web element).

Option#1 has always worked for me :). Hope this helps!!

Monday, February 1, 2010

Salesforce vs Microsoft Dynamics CRM - What will you choose for your growing business?

I  went across the features of both Salesforce CRM and Microsoft Dynamics CRM , after complete analysis I could draw the following comparisons and how Microsoft Dynamics CRM competes with SalesForce

Salesforce supports On Demand Configuration where as Microsoft Dynamics CRM supports On-Demand, On-Premise and Partner Hosted setups.

Salesforce has a web based access wherein Microsoft Dynamics CRM provides its users both Web Based and Native access through Microsoft Outlook.

Microsoft CRM also provides Off - Line Access with all its versions and editions whereas off line access is limited to Enterprise editions in

There is no dedicated database in and there is a storage limit of 1GB or 120MB/User in all versions.
Dynamics CRM has dedicated Databases. Storage varies from 20GB to 5GB depending on installation.

Web Service Support
Web Service Support is only available in Enterprise and Unlimited Versions where as Microsoft Dynamics CRM supports web services in all the versions.

While had an advantage in previous years due to the inadequacies of previous versions of Dynamics CRM, the newest version of MSCRM has truly set Microsoft appart from the competition. Microsoft CRM is all set to capture mid markets and SMBs. Apart from Dynamics CRM, Dynamics NAV/GP have also set their routes in the Indian Market.
Earlier we could hear about Oracle or SAP when we talked of ERP and Siebel or Salesforce in CRM but market researchers have already predicted the expansion of Dynamics in 2010 and its likely that Microsoft CRM will compete neck to neck with Siebel and Salesforce soon in the growing markets in coming years.

For detailes comparison of CRM products check the following link: