MS Dynamics and Power Platform Blog

Power Virtual Agents Chat PVA (Power Virtual Agents) chat in Dynamics 365 CRM refers to the integration of Microsoft's Power Virtual Agents platform with Dynamics 365 Customer Relationship Management (CRM) system. Power Virtual Agents is a chatbot development platform that allows businesses to create and deploy AI-powered virtual agents or chatbots without extensive coding knowledge. When integrated with Dynamics 365 CRM, PVA chat enables businesses to provide self-service options and automated assistance to their customers directly within the CRM environment. It allows organizations to leverage chatbot capabilities to handle common customer inquiries, provide quick responses, and guide customers through predefined processes or workflows. Key features and benefits of PVA chat in Dynamics 365 CRM: Self-Service and Automation: PVA chatbots can handle routine customer inquiries and provide automated assistance. This reduces the need for human intervention, improves response times