Why my users are not coming in Users module of Unified Routing ?
Sometimes we try to find reason of not finding users in User list of Unified Routing Users need to be configured as Agents to be listed as Users in Unified Routing. Following need to be done: 1, In Users configuration, entry for bookable resource need to be added 2. User need to be given security role of Customer Service Representative. 3. After above steps, user record should be available in Users list of Unified routing